Web Accessibility

UserWay Review: Web Accessibility Solution (2024)

Anthony Tait
Hina Ilyas
Last updated: December 2023 10 minutes
UserWay Review: Web Accessibility Solution (2024)

If you are looking for an upbeat AI-powered accessibility solution for your website, this UserWay guide will familiarize you with just that. UserWay is One of the world’s most popular AI-powered accessibility solutions that work without impacting your website’s existing code. It increases compliance to meet the WCAG 2.1, ADA, Section 508 requirements &, EN 301 549, AODA, and more.

This UserWay review will help you understand how UserWay delivers a fully automated and comprehensive, Compliance as a Service ™ solution that measures, monitors, and fixes accessibility violations on your website. Gets get started with how UserWay accessibility reviews in terms of features, price and more.

Chapter 1

Background of Web Accessibility

Background of Web Accessibility

Where web accessibility was once a foreign concept, today, it’s an essential consideration for website owners across the globe.

In this section, we take a closer look at the WCAG as well as the ADA and why you should pay attention to these requirements.

Understanding WCAG and ADA Guidelines

Let’s start with the Website Content Accessibility Guidelines (WCAG)

Published by the World Wide Web Consortium, WCAG is a set of guidelines that outlines how to make websites and online content more accessible to those living with disabilities. It also caters to older members of society who are experiencing changing abilities brought on by age. 

WCAG is the benchmark for website accessibility. It states that websites need to be perceivable, operable, understandable, and robust.

Then there’s the Americans with Disabilities Act (ADA). This act was created to prevent discrimination based on disability across several areas, including employment, transportation, public accommodations, communications, and access to government services.

Where public accommodations once only referred to physical spaces and businesses, today it also includes websites. 

This is the point at which the ADA and WCAG come together. 

Any mentions of website accessibility in the ADA are based on the WCAG and it’s what business and website owners need to adhere to in order to comply with legal requirements.

What Happens If You Choose Not to Comply?

If your website is not compliant with ADA and WCAG, it means that you are, in essence, discriminating against users with disabilities. In turn, this could lead to costly demand letters and damaging lawsuits. 

ADA lawsuits are rising at a rapid rate and law firms are always on the lookout for sites that are non-compliant – this is simply a risk that you shouldn’t and don’t have to take.

Over and above this, by making your website accessible using tools such as UserWay and accessiBe, you are also opening up your business to a much wider audience with immense buying power. Why lose out on potential sales when you don’t need to?

Lastly, websites that choose to comply are doing their part to create a more inclusive society overall, which is great for your brand’s reputation.

Chapter 2

How does UserWay Work?

How does UserWay Work?

Now that you have a better understanding of the importance of web accessibility, we can move on to one of the most talked-about accessibility solutions for website owners.

In this section, we explain what UserWay is and how it can benefit your website.

What is UserWay?

UserWay is a toolkit that helps website owners comply with WCAG and ADA requirements more easily. 

UserWay continuously scans your website to identify potential accessibility issues. Their team of experts can also audit your website content and search for high-level issues for you before providing you with a detailed report that outlines the steps you need to take to comply.

Then there’s an automated solution available in the form of a widget The Userway accessibility widget uses AI technology to audit and automatically remediate accessibility issues. It also provides a widget menu that visitors can use to create an ideal web experience.

Some of the accessibility features of the widget include a text and color contrast modifier, link highlighter, and the ability to pause flashing and/or animations.

If you would like to consider an alternative to UserWay, accessiBe comes highly recommended. This AI-powered solution can make your website compliant without compromising on design and functionality. 

How UserWay Works?

UserWay is compatible with almost every content management system you can think of, including WordPress, Shopify, Wix, Joomla, and Weebly.

You can install the UserWay widget on your site in just a few clicks. From there, you can customize it to fit the look and feel of your site.

The widget will now automatically remediate issues with color contrast, keyboard navigation, text and readability, and more.

The result is a more accessible website for your customers and full compliance for your site. 

Remediation of videos, audio files, and PDF documents is also available but at an extra cost.

Userway service logoUserWay
  • WCAG
  • ADA
  • AODA
  • Section 508 Compliant

With over 1M installations and counting, UserWay is one of today’s market leaders. UserWay is a safe and trusted solution for your website accessibility goals. What makes this solution unique? Its compatibility for businesses of all sizes and its wide range of solutions, along with its beautifully designed widget.




  • Quick and easy process
  • 1M+ website installations
  • Affordable cost & dynamic pricing
  • Multiple solutions and services offered
  • Special monitoring tools for developers
  • Trusted by governments, major retailers, and financial institutions


  • Customer support is lacking

Existing Clients

logo of the company porche
logo of Duke University
Chapter 3

Main Features

Main Features

Now that you know the basics of how UserWay ensures your website accessibility. Let’s take this reviews further and talk about its key features

Platform Compatibility

UserWay’s solution will ensure your website is compliant with the following legislation:

  • ADA Title 3
  • Section 508
  • WCAG 2.1

*If there are videos and/or PDFs on your website, there might be additional costs associated with making them accessible.

Like accessiBe, UserWay is compatible with all major CMS platforms, allowing it to work with nearly every website you have. With more than 830k website installations, UserWay has the freest widget installations on the market. 

UserWay is a comprehensive solution that not only offers an affordable AI-powered solution to ensure website compliance, but also various accessibility solutions catered to your organization’s needs.

Userway compatibility

Ease of Installation

The automated solution installation process is easy and efficient and only requires a single line of Javascript code on your website. The website also offers a simple installation guide for all types of websites and for all the major CMS platforms, as well as a 10-day free trial before committing to a long-term solution. 

UserWay offers a free widget that offers a variety of accessibility enhancements for your website but is not a fully compliant solution.

The paid version offers a fully automated comprehensive solution, including everything to make your website compliant. Including keyboard navigation, screen reader compatibility as well as a built-in screen reader.

Both options are easy to install and user-friendly for disabled people

Technology & Features

Here’s how UserWay makes your website accessible to people with disabilities:

Front end

The front end of your website needs to be accessible to people who have visual impairments, seizures, and other cognitive problems. UserWay solves this problem by allowing the user to adjust the design and UI of a website, so it perfectly meets their accessibility needs at the WCAG 2.1 AA and AAA levels.

The widget as shown on Coca Cola’s website:


Close-up: Front end functionalities that assist people who are visually impaired:

User way visually impaired

Close-up: Front end functionalities that assist people who have cognitive issues, including seizures:

UserWay cognitive

Back end

UserWay uses machine learning to scan, analyze, and interpret every element on the page the same way a human would. Then, the system automatically fixes accessibility issues it finds using ARIA (Accessible Rich Internet Applications) attributes and various behavior adjustments to provide full context to screen readers, allowing blind users and people who suffer from motor impairment to navigate and browse through sites accurately and seamlessly.

Close-up: Back end functionalities assist people who experience motor impairment and are in need of better keyboard navigation, as well as people who are blind or need screen readers:

Price Model

UserWay offers different price packages depending on the number of page views. This ranges from $490 to $2,990 per year. The company also offers custom and dynamic pricing packages for enterprise and public sector businesses, as well as a monthly subscription option.

Customer Support

Chat Support ★★★☆☆

The chat support usually answers within a few minutes, which isn’t as quick as other solutions, but once they respond you can ask the representative basic questions.  The rep will either answer you within the chat or direct you to the correct place on the website.

Account Management ★★★★★

UserWay has dedicated account managers to cater to all your questions.

If you are not sure whether to opt for UserWay, here is what the customers say about it:

userway customers

Chapter 4



UserWay is a leading web accessibility solution because of the multiple compliance options it offers.

Not only can you scan your website for WCAG and ADA compliance issues, but you can also get expert feedback and assistance from their accessibility team.

As for the UserWay widget, it has never been easier to provide all visitors with a more robust and accessible web experience. Once installed, the widget ensures you are meeting all the necessary compliance standards, while creating a more inclusive environment for all. 


Special Deal for Our Readers

Making your website accessible and ADA compliant is awesome for you and for the disabled community.  Why not make it extra awesome and take advantage of our special and limited-time deal with UserWay?

★  Get The Special Deal:  30% Discount for Our Readers Only  ★ Enter Coupon Code TOPWEB21 at Checkout

Still Not Sure? Get a Free Website Scan & See Where Your Business Stands

If you’re still on the fence, why not check your website for accessibility errors to see where you stand?

UserWay offers website owners and agencies free website scans to learn where the business is vulnerable and what you will need to change to meet important compliance standards.


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