UserWay Review: Pros, Cons, Features, and More (2025)

What Happens If You Choose Not to Comply?

If your website is not compliant with ADA and WCAG, it means that you are, in essence, discriminating against users with disabilities. In turn, this could lead to costly demand letters and damaging lawsuits. 

ADA lawsuits are rising at a rapid rate and law firms are always on the lookout for sites that are non-compliant – this is simply a risk that you shouldn’t and don’t have to take.

Over and above this, by making your website more accessible using tools such as UserWay and accessiBe, you are also opening up your business to a much wider audience with immense buying power. Why lose out on potential sales when you don’t need to?

Lastly, websites that choose to comply are doing their part to create a more inclusive society overall, which is great for your brand’s reputation.

How UserWay Works?

UserWay’s widget is compatible with almost every content management system you can think of, including WordPress, Shopify, Wix, Joomla, and Weebly.

You can install the UserWay widget on your site in just a few clicks. From there, you can customize it to fit the look and feel of your site.

The widget will now automatically remediate issues associated with color contrast, keyboard navigation, text and readability, and more. The result is a more accessible website for your customers and a continuous journey towards greater compliance for your site.

Once you install the widget, on top of the features we just mentioned that will help make your website more accessible, Userway’s widget also creates a layover which solves many of the issues related to blind people and people with physical impairments. More on this later on.

Remediation of videos, audio files, and PDF documents is also available but at an extra cost.

Ease of Installation

The automated solution installation process is easy and efficient and only requires you to add a single line of Javascript code on your website. You’ll also have the option of taking advantage of a 7-day free trial before committing to a long-term solution. 

Here are the two main solutions that you can easily install on your site as a UserWay client:

• UserWay Widget. UserWay’s primary offering is its accessibility widget, which provides a variety of usability enhancements. You’ll have access to a full suite of 100+ AI-powered accessibility tools, integrations on 20+ platforms and support for 50+ languages.
• Accessiblity Monitoring. The second option is to ensure your site is consistently monitored for accessibility issues. Once setup, UserWay’s automated accessibility monitoring tool can perform 30,000 scans on a site with 15,000 pages (covering both mobile and desktop resolutions) in under an hour. In just a few minutes, you will receive a comprehensive overview of the issues that are present on your site.

Technology & Features

Here’s how UserWay makes your website more accessible to people with disabilities:

Front end

The front end of your website needs to be accessible to people who have visual, hearing, and mobility impairments, seizures, and other cognitive problems. UserWay solves this problem by allowing website visitors to adjust the design and UI of a website, so it perfectly meets their accessibility needs at the WCAG 2.2 AA and AAA levels.

Users can start by selecting specific accessibility profiles to customize their experience.

They can also select specific settings if they fit into more than just one of the above accessiblity profiles.

Back end

On the back end, UserWay uses machine learning to scan, analyze, and interpret every element on the page the same way a human would. Then, the system automatically fixes accessibility issues it finds using ARIA (Accessible Rich Internet Applications) attributes and various behavior adjustments to provide full context to screen readers, allowing blind users and people who suffer from motor impairment to navigate and browse through sites accurately and seamlessly.

Similar processes are used when installing the automated accessiblity monitoring solution. AI technology will scan your site according to the latest WCAG guidelines, ensuring it meets the most recent standards.

Pro Tip: When you install UserWay, take advantage of its customization settings to match your site’s branding. Adjusting colors, icon placement, and available accessibility options not only makes the widget more user-friendly, but also encourages visitors to actually use it.

Price Model

UserWay offers different price packages depending on the number of page views your site receives. This ranges from $490 to $1,490 per year. The company also offers custom and dynamic pricing packages for enterprise and public sector businesses. Monthly subscriptions are also available if you choose not to commit to a full year.